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Complaints Policy

How to make a complaint

If you would like to report any content on this website — including content you believe is illegal or otherwise violates our standards — email us at support@onlybrad.com. Please include a link to (or description of) the content and the reason for your complaint.

How complaints are handled

• Acknowledgement: we confirm receipt of your complaint by email.
• Review: the reported content is reviewed against our standards and applicable law. Content under investigation may be disabled while the review is in progress.
• Resolution: all complaints are reviewed and resolved within five (5) business days.
• Outcome: the outcome of the investigation is communicated to the complainant by email.

Possible outcomes

Depending on what the review finds, outcomes include: no action (content is compliant); removal of the content; permanent termination of the responsible account; and, where the content may be unlawful, a report to the relevant authorities and our financial partners. Content determined to be illegal is removed immediately.

Appeals

If you disagree with the outcome of a complaint, reply to the decision email or write to support@onlybrad.com with "Appeal" in the subject line and the reasons for your appeal. Appeals are reviewed by us within five (5) business days. If the disagreement concerns whether a person depicted in content gave consent, the dispute can be referred to a neutral third party for resolution at our expense — see our Content Removal & Appeals Policy.

Contact

Flowasthetao LLC · support@onlybrad.com